Privacy policy

Last Updated: 10 july,2026

Welcome to Urbanrudra. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely through our payment partners—we do not store complete card details)

  • Order History

Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Pages Visited

  • Time Spent on Pages

  • Referral Source

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to your inquiries

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails and marketing communications (only where permitted by law or with your consent)

You may unsubscribe from promotional communications at any time.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic

  • Improve website performance

  • Personalize your shopping experience

You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including but not limited to:

  • Payment gateways

  • Shipping and logistics providers

  • Email marketing platforms

  • Website analytics providers

  • Shopify and related applications

  • Customer support tools

These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable laws and their own privacy policies.

We encourage you to review the privacy policies of these third-party services.

5. Payment Security

Payments made through our website are processed by secure third-party payment providers.

We do not store your complete debit card, credit card, or banking credentials on our servers.

All payment transactions are encrypted using industry-standard security measures.

6. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we strive to use commercially reasonable methods to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, we will securely delete or anonymize it where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where legally permissible

  • Withdraw consent for marketing communications

  • Request information about how your personal data is processed

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

 

12. Compliance with Applicable Laws

This Privacy Policy is intended to comply with applicable Indian laws governing the protection and processing of personal information. If you access our website from another jurisdiction, you acknowledge that your information may be processed and stored in accordance with the laws applicable to our operations.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.