Shipping policy

Last Updated: 10 july,2026

Thank you for shopping with URBANRUDRA. We aim to deliver your order as quickly and safely as possible. Please read our Shipping Policy below to understand how your order will be processed and delivered.

1. Order Processing

All orders are processed within 1-2 DAYS after your payment has been successfully confirmed.

Orders are processed on business days only (Monday to Friday, excluding public holidays).

During new product launches, promotional events, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email or phone.

2. Shipping Methods

We work with trusted courier partners to deliver your orders safely and efficiently.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

The available shipping options will be displayed during checkout based on your delivery location.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

  • Your tracking number

  • Courier partner details

  • Tracking link (where available)

Tracking information may take up to 24–48 hours to become active after dispatch.

4. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Courier network disruptions

  • Remote delivery locations

  • Natural disasters or other unforeseen events

If your order is significantly delayed, please contact us and we will do our best to assist you.

5. Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

**URBANRUDRA **cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your details before your order is dispatched.

6. Failed Delivery Attempts

If a delivery cannot be completed due to:

  • Incorrect address

  • Recipient unavailable

  • Refusal to accept delivery

the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for re-dispatching returned orders where permitted.

7. Damaged or Missing Packages

If your order arrives damaged or appears to be missing items, please contact us within 10** of delivery.**

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the package and product

  • A brief description of the issue

We will investigate the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.